Effective Date: May-1-2025
Last Updated: May-1-2025
Welcome to SocialCaptain (“we,” “our,” or “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including any software, applications, or tools we provide (collectively, the “Services”).
By accessing or using SocialCaptain, you agree to this Privacy Policy. If you do not agree, please do not use our Services.
1. Information We Collect
A. Information You Provide
When you use our Services, we may collect the following information:
- Account Details: Name, email address, password, business name, social media accounts.
- Payment Information: Processed securely via third-party payment processors like Stripe or PayPal. We do not store full credit card information.
- Support Data: Conversations, support tickets, or feedback you send us.
B. Information We Collect Automatically
- Usage Data: IP address, browser type, operating system, pages visited, time spent.
- Cookies & Tracking: We use cookies, web beacons, and similar technologies to personalize your experience and analyze usage.
C. Information from Third Parties
We may receive data from social media platforms (e.g., Facebook, Instagram, LinkedIn) when you connect your accounts via our Services.
2. How We Use Your Information
We use your information to:
- Provide and improve our Services.
- Personalize your experience.
- Communicate with you (e.g., support, service updates, promotions).
- Analyze usage trends and improve performance.
- Comply with legal obligations.
3. How We Share Your Information
We do not sell your personal information. We may share your data with:
- Service Providers: For hosting, analytics, email delivery, customer support.
- Third-Party Integrations: When you authorize integration with platforms like Facebook, Instagram, etc.
- Legal Compliance: If required by law or to protect our rights and users’ safety.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
4. Data Security
We implement industry-standard security measures (SSL encryption, secure authentication, regular audits) to protect your data. However, no system is 100% secure, and we cannot guarantee absolute security.
5. Your Rights and Choices
Depending on your location (e.g., GDPR in the EU, CCPA in California, PIPEDA in Canada), you may have rights to:
- Access, update, or delete your personal data.
- Opt out of marketing emails (via unsubscribe links).
- Object to or restrict certain data processing activities.
- Request data portability or lodge a complaint with a data protection authority.
You can exercise your rights by contacting us at privacy@socialcaptain.co.
6. Data Retention
We retain your data as long as necessary to provide the Services and fulfill legal obligations. You may request deletion of your account and associated data at any time.
7. Third-Party Links
Our Services may contain links to other websites or platforms. We are not responsible for their privacy practices. Please review their privacy policies separately.
8. Children’s Privacy
SocialCaptain is not intended for individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware of such data, we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you via email or in-app notification if significant changes occur. Your continued use of the Services after changes means you accept the updated policy.
10. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
📧 Email: privacy@socialcaptain.co
🌐 Website: https://socialcaptain.co